Hopes raised, residents returned from Chief Minister Arvind Kejriwal's first Janta Durbar clutching coloured rectangular receipts and a promise that their problems will be looked into.
The Delhi Secretariat witnessed unprecedented scenes today after massive crowds showed up at the public meeting called by Kejrwal and his cabinet ministers to redress grievances.
In keeping with AAP's unorthodox style of governance, Kejriwal addressed the crowd from one of roofs overlooking the street. PTI
The chaos and mad rush of people forced Kejriwal to leave shortly after the meeting began, leaving his cabinet ministers Rakhi Birla, Saurabh Bharadwaj and Somnath Bharti to receive complaints.
Seated on plastic chairs and desks on the street outside the Delhi Secretariat, ministers accompanied by personal staff interacted with residents, accepting their written complaints and giving each of them receipts with an ID via which they can track their grievance.
The complaints, said staff accompanying ministers, would be forwarded to relevant departments and their progress will be monitored online by the minister through the ID.
Law minister Bharti's desk received over 200 complaints, many of which, he said, are related to complaints against the police and delay in court cases.
The disorder and lack of proper crowd management left many disappointed with the experience. Many who came with the hope that they would be able to meet the CM complained of poor organisation.
"The government should have anticipated that crowds will be large. It would have served everyone better if people had been called area wise or department wise. The way our complaints were received today, I'm not very hopeful of a solution very soon. No doubt people are happy with his initiative but they will be happier when their problems are solved," said Shyam Lal, an auto driver who has been trying get a permit after it was cancelled by the traffic police three months ago.
Expressing his disappointment at not able to meet the CM, he says, "I came with hope of meeting Kejriwal. But I wasn't able to. If so many people come at once, how will we get a chance to meet him."
Responding to the demand for regularisation and wage hike from contract workers from various departments, at the Janta Durbar, Kejriwal promised to write to all departments on Monday asking why their jobs had not been regularised.
In keeping with AAP's unorthodox style of governance, Kejriwal addressed the crowd from one of roofs overlooking the street. He promised to take a decision on contract workers within a month and call another janta durbar in the next two to three days.
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